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Source: Working Solutions
This is a remote independent contractor role which provides compassionate customer care support through inbound calls and outbound calls. The work assists seniors and their families to find senior living care. You’ll place outbound calls to family members who have recently inquired online regarding placement services, matching them with appropriate online tools or a Senior Living Adviser. The job focuses on compassionate interactions. Listening to the needs of the recipient or family member is of upmost importance. Works in a fast-paced, work at home, customer service environment.
Excellent verbal and written communication skills. Positive attitude, flexible and adaptable to change.Ability to independently research, navigate and locate answers from web-pages and resources in a variety of different situations. Ability to effectively communicate, based on a customer’s frame of mind. Demonstrate a sincere desire to assist customers, putting their needs first.