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Work from Home Seasonal United States Virtual Customer Service Associate For us to take your application into consideration you must live in one of the following states: Alabama, Arizona, Arkansas, Iowa, Kansas, Louisiana, Mississippi , Missouri, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Washington, Wisconsin, Wyoming.
**You may not reside in a ZIP code that is 50 miles or less from one of our physical Customer Service Sites**
What is Amazon Customer Service All About? Our mission is to be Earth’s most customer-centric company. To achieve this goal, Amazon Customer Service is seeking candidates who exemplify Customer Obsession and enjoy problem solving on behalf of others. Our Amazon Leadership Principles are not just words on a screen – they are a driving force in the decisions we make every day. As an Amazon Customer Service Associate (CSA) it is a critical part of our mission to listen to the customer’s needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers. As a CSA, majority of your time will be spent helping a variety of Amazon customers and drivers by phone, and sometimes via email and chat. You will use tools and programs to navigate the site, research accounts, review options and solutions for customers, and communicate them effectively. CSA’s will learn other areas of the business and support specialty departments as needed.
What Does Amazon Need From Me?
Commitment to change your schedule frequently, with a two week advance notice.Commitment to work when our customers need us the most. Shifts will include mornings, afternoons and evenings and typically one or both weekend days. Being available to work a flexible schedule that falls within our operating hours is required and expected.Amazon provides paid mandatory training and resources for new associates. All hours assigned to you for training are mandatory, no time can be missed. After training, you will transition into your work schedule. Associates are measured on several areas including, but not limited to, schedule adherence, contact quality, efficiency, and process compliance.Learn a variety of skills within the Customer Service organization to support the customer and move to the area of business that needs you the most.Candidates who will be flexible in their work schedule based on customer need. Flexibility is expected and required of all associates.
Why Amazon (What’s In It For Me)?
Except as otherwise required by law, this role pays $15.00 per hour
Overtime pay at 1.5x base rate
After 90 days of employment, eligibility for health care coverage plan
Employee Assistance Program
A supportive team of leaders and peers
Gain customer service experience and build your resume