Allume - Remote Work - Customer Service

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Customer Service Associate


Join Our Team!

We are committed to improving the lives of our clients and to providing amazing opportunities for our team members. Are you looking for the chance to help people and be part of something big? We'd love to get to know you!


Who We Are

Allume is an online styling service for busy professional women. We combine human connection and data science to provide a WOW experience that clients can’t get other places. Our team is passionate about making clients happy, supporting each other, and building an iconic brand. We are backed by True Ventures and GGV Capital and based in Redwood City, CA. We are growing fast and looking for amazing folks to join us!


Customer Service Associate

We're looking for an enthusiastic, fashion-loving, detail-oriented Customer Service Associate to support our customer communications. Our ideal candidate is analytical with great follow-through, customer-focused with passion for helping people, and an entrepreneurial thinker who is always coming up with ways to improve things.

We work in an open environment and need you to be able to think big picture while handling the day to day workload. We all make changes to improve the business, and we all work as a team.

This position would start immediately.


Key Responsibilities

Resolve inbound customer contacts via email, text, and social platformsIdentify customer issues and provide proactive solutionsCommunicate with our customers in a clear, concise, and positive toneProvide above and beyond service to every customer you interact withStay up to date on internal process and policiesBalance efficiency and speed with high level of serviceWork with Customer Service Manager to ensure proper service is being deliveredManage ordering throughput for clients — oversee successful throughput of client orders for clients across various retailers and communicate status updates.


Requirements

Customer obsessed and super friendlyTech savvyAbility to work remotely (must have reliable, high speed internet access)Laptop or desktopInterested in fashionDetail oriented — You pride yourself on carefully tracking all details, always following through, and not making mistakes. You like using Excel and Google Sheets. You like looking at a bunch of data and figuring out what it's telling you.Process-oriented — You like creating lightweight processes, learning from them, and figuring out how to improve next time.An entrepreneurial spirit. You like a challenge. You are ready to jump in, try, and learn. You are focused on making the business successful. You are focused on growing your own career.2+ years of retail or customer service experience1 year of E-commerce customer service experience (preferred)Open availability through the holidaysAbility to work 25 - 40 hours per weekAbility to work evenings and weekends is required

To apply contact careers@allume.co.

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